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Tell us how we can help

We can help with orders, makeup and skincare product information, shipping and tracking, an address correction before dispatch, damaged or incorrect items, missing parts, payments, returns, refunds, privacy requests, and questions about our policies.

For an order question, include your order number and the email used at checkout. For a delivery question, add the tracking number if you have it. For damage, defects, a wrong item, or missing parts, attach clear photos or video of the product and packaging. For a privacy request, tell us which applicable right you want to exercise so we can route it correctly.

Please do not send a complete card number, account password, or other sensitive authentication information by ordinary email. Holidays, busy periods, carrier investigations, or missing details may extend the time needed to respond.