Refund Policy

Request period and eligibility

You may request a return or exchange within 30 days after delivery. Eligible returns include both products with a problem and new, unused products you no longer want because you changed your mind, prefer another option, or selected the wrong item. For a return without a product problem, the item must remain new, unused, and in its original condition, with its original packaging, labels, accessories, and included parts. This condition does not prevent you from reporting an item that arrived damaged or defective.

Damage, defects, contamination, a wrong item, missing parts, or a material difference from the description can also be reported for review. We do not add unconfirmed category exclusions, and applicable consumer rights remain in place.

How to request a return or exchange

Contact us within the request period using the email below. Provide your order number, checkout email, and a brief explanation. For a problem item, include clear photos or video of the product and packaging. Please wait for approval and the confirmed return instructions and address; do not mail an unapproved return to the business mailing address.

Returns are sent by mail. A free prepaid return label is included in the parcel; we cover the return shipping cost for eligible returns. Once approved, follow the confirmed instructions and use that label. If the label is missing or cannot be found, contact us for help. We do not charge a restocking fee.

Exchanges, cancellations, and refunds

Exchanges are subject to review and available stock. If a replacement is unavailable, we may arrange a refund to the original payment method or another appropriate resolution. You may ask to cancel before shipment; if fulfillment has started or the order has shipped, the return process applies.

After approval, we process and initiate a refund to the original payment method within 10 days. Your bank, card issuer, or payment provider may take additional time to post it. We will explain the outcome of your request by email.