FAQ

What can I shop here?

Our current catalog includes lip, eye, and face makeup, skincare, makeup kits and bundles, refills, and beauty tools. Product pages show the available shades, options, and current details.

Where do you ship, and is shipping free?

Our configured standard shipping to eligible U.S. addresses is free, with no order minimum. Checkout shows the destinations and delivery methods actually available for your order.

When should I expect my order?

Processing normally takes about 1–2 business days after successful payment authorization. Estimated transit after shipment is 4–6 business days. Weekends and public holidays are not business days. These times are estimates, not guarantees. Tracking details are sent when available, and carrier updates may be delayed.

Can I return or exchange an item?

Yes. Contact us within 30 days after delivery to request an eligible return or exchange. We accept eligible new, unused returns for a change of mind, a preference change, or a wrong selection, as well as requests involving damage, defects, contamination, wrong items, missing parts, or a material description mismatch. For a return without a product problem, keep the item new, unused, in its original condition, and with its packaging, labels, accessories, and included parts. Exchanges depend on review and stock.

How do mailed returns and refunds work?

Contact us first and wait for approval and the confirmed return address and instructions; do not send an unapproved parcel. A free prepaid return label is included in the package for eligible mailed returns. If it is missing, ask us for help. We do not charge a restocking fee. Approved refunds go back to the original payment method; we process and initiate them within 10 days after approval. Your payment provider may take longer to post the credit.

What if something arrives damaged or incorrect?

Send your order number, checkout email, and clear photos or video of the item and packaging. For delivery issues, also include the tracking number. We will review the details and explain the next step.

How can I pay?

The payment methods actually available to you are those displayed at checkout. Card-brand logos in the footer are visual information and do not mean a particular method is currently activated.

How do you use website data?

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