Payment Policy

Checkout and authorization

We start order processing only after payment is successfully authorized. The methods currently available for your order are the choices shown at checkout. Card-brand logos in the footer are visual information and are not a promise that any particular method is active. Our store's base currency is CAD; checkout presents the amount and applicable currency before you confirm your order, and your card issuer may apply its own conversion or fees.

Payment providers may authorize, verify, decline, or request additional checks. Please provide accurate billing and contact details. A transaction that is high risk, incomplete, or cannot be verified may be delayed or cancelled. We do not retain complete card numbers in our store records.

Payment problems and refunds

For a declined payment, disputed charge, temporary authorization hold, or currency-conversion question, your card issuer or payment provider can explain its decision or posting timeline. You may also contact us with your order number and checkout email; please do not send a complete card number or password by ordinary email.

Approved refunds are processed and initiated to the original payment method within 10 days after approval. Your bank or payment provider may need additional time to post the credit. See our Refund Policy for eligibility and return steps.